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Delivery Policy

Last updated: 30 September 2026

This Delivery Policy explains how and when Nextwave delivers the packages you buy on our website. All packages are digital services delivered to your channel. Nothing is shipped to a physical address.

Questions about an order: contact us or email info@nextwaves.shop with your order number. WhatsApp is usually fastest.

What we need from you

  • A correct YouTube channel or Facebook page link, entered at checkout or sent to us after ordering.
  • A working email address so we can reach you.
  • Payment by bank transfer, with the pay slip uploaded from My Account or the thank-you page.

When delivery starts

We aim to start work within 24 hours after your payment is confirmed. Payment is confirmed once we have checked your bank transfer against the pay slip you uploaded. Orders show as Payment Checking in My Account until then.

How long delivery takes

  • Delivery time depends on the package and on the current state of your channel.
  • Typical completion can take around 30–40 days.
  • These timings are estimates, not a fixed promise for every channel.

Tracking your order

Log in to My Account with your email address to see your orders. The order status shows where it is:

  • Pending / On hold — waiting for payment or pay slip.
  • Payment Checking — we are verifying your transfer.
  • Processing — payment confirmed and work is in progress.
  • Completed — the package has been delivered.

We will also email you about progress and completion.

Delays

Delivery can take longer if the channel link is wrong, the channel or page is private or restricted, the content breaks YouTube or Facebook rules, or the platform changes how it counts views, subscribers, or watch time. If we expect a delay, we will tell you.

Payment

The full package price is paid when you place the order. We start work once that payment is confirmed.

If delivery is not possible

If we cannot deliver what you ordered, we will either finish the remaining work or refund the unused part of what you paid, as set out in the Refund and Return Policy.

This policy is part of our Terms and Conditions. See also the Privacy Policy.