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Refund and Return Policy

Last updated: 30 September 2026

This Refund and Return Policy applies to Nextwave growth packages bought on this website. Packages are digital services, not physical products.

Questions: contact us or email info@nextwaves.shop with your order number. WhatsApp is usually fastest.

Returns

Because we deliver a service to your channel and do not ship any physical item, there is nothing to send back. A “return” means cancelling the order, and the refund rules below apply.

Before we start

We aim to start the job process within 24 hours after payment is confirmed (bank transfer verified with your pay slip).

If you cancel before we start work, we will refund the amount you have already paid for that order.

After we start

Once work has started on your channel, the amount already paid is not refundable. Time, audience matching, and campaign setup cannot be reversed.

If we cannot complete the package

If we cannot deliver what you ordered, we will either finish the remaining work or refund the unused part of what you paid. We will tell you which option applies.

What is not a refund reason

  • A short delay after we have started, when the package is still in progress.
  • YouTube changing views, subscribers, or watch time after delivery because of YouTube’s own systems.
  • YouTube not approving monetization. We help the channel reach typical requirements (such as subscribers, watch hours, or Shorts views). YouTube decides monetization.
  • A wrong or incomplete channel link, if we asked for the correct one and work already started on the link you sent.
  • A change of mind after work has started.

How to request a refund

  1. Message us on WhatsApp, use the contact form, or email info@nextwaves.shop.
  2. Send your order number, the email used on the order, and a short reason.
  3. We will check whether work has started and whether payment was confirmed.

Approved refunds are sent by bank transfer in Sri Lankan Rupees (LKR) to the account that paid, usually within 7–14 working days after we approve the request.

Payment proof

We can only refund a payment we have confirmed. Upload the bank-transfer receipt from My Account if you have not already.

This policy is part of our Terms and Conditions. See also the Delivery Policy and Privacy Policy.